IT Support Technician Apprentice - Bradford - #1640363

Roles and responsibilities, but not limited to;
● Live the mission, values and drivers every day.
● Support business services to ensure service targets are being met and all processes are followed.
● Support the business services team to instil processes, quality of service and industry best practices throughout your service area.
● Ensure all requests are logged and managed to completion on the service management tool.
● Follow processes as set out in mapping tool and identify any areas where they can be improved upon.
● Support IT hardware on site, including basic repairs, wireless and wired network troubleshooting, reimaging and initial software triage across all academies within our trust.
● Rapid on-site response to incidents that are affecting teaching and learning in the classroom.
● Maintain asset information relating to IT equipment when it is moved/deployed or disposed of across our trust.
● Active involvement in yearly refresh projects for on-site devices and other refresh initiatives.
● Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.
● Manage workload and relationships over several academies.
● Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.
● Work flexibly across a number of academies as required to enable effective service delivery.
● Committed to complete projects, tasks and off the job training to complete apprenticeship.
● Engage fully in the trusts professional growth process to fulfil personal potential and be able to participate effectively in the implementation of our trust’s strategic big moves.
● Attend meetings / training and carry out administrative tasks and duties as specified on the trust calendar.
● Consistently implement all trust policies and contribute to decision-making and consultation procedures.
● Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
● Carry out any other reasonable duties as requested by your line manager.