Customer Care Administrator - #1655256

Customer Service Administrator

Bradford

£24,000 - £25,000

The hours are 8.30 to 4.30 Monday to Friday.

A leading UK Manufacturing Online Clothing specialist, is looking for an experienced Sales/Customer Care Administrator that can manage daily sales orders from a portfolio of key customer existing accounts.

I am looking for someone that is interested in learning a product and wants to build a career with a great company – full training is offered and I would expect the training timeframe to be around 10-12 months before you are fully up to date with the processes, products and systems that they use, so I need someone that is keen and eager to learn.

This is driven by excellent customer service, and you will need to be proactive in your approach – speaking daily with these customers and building a rapport with them.

The products again are absolutely trainable – so I am looking for candidates from a sales order processing background or customer service, familiar with retail or product processes.

You will be involved in all aspects of sales support administration, fast paced manufacturing open office site.

This role is ideal for a pro-active and well organised individual who is looking to develop their existing sales support skills.

Along with processing customer sales orders online and over the telephone, you will manage stock queries and availabilty, processing customer invoices, organising deliveries, liaise with warehouse for lead times for customers, update customers record accurately and generally account manage all existing customer enquiries.

Experience

• Previous experience in a customer service role is essential; experience in a coordinating position is highly desirable.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills, with an emphasis on active listening.
• A positive attitude with a commitment to delivering outstanding customer experiences.

The package offered comes with a full training programme.

BENEFITS

This is a an office-based role in Bradford.

Competitive salary with a great 25 days plus banks holiday allowance, excellent staff discount and free parking on site.

If this sounds like a great opportunity for you and you match the criteria then please apply and I look forward to hearing from you!

Lisa

FARR Associates

Recruitment Specialist