Head Waiter - #1667263

Other

• Runs a section of the restaurant to a high standard throughout the guest’s full dining experience


• Shows flexibility and adaptability in working both breakfast, lunch and dinner shifts


• Sets up the restaurant before dinner service according to the table plan


• Opens tables on EPOS ahead of dinner service, recording any allergies or requests


• Understands the menu and any amendments that need to be made for allergens


• Communicates guest issues with the management team and the kitchen


• Processes food orders and payments on EPOS


• Takes drinks orders and process them on EPOS


• Processes vouchers on EPOS


• Charges bills to guest’s rooms accurately


• Prepares tea and coffee to guest’s requirement


• Presents and explains the the layout of the wine list to guests


• Seats guests confidently in the restaurant and explains how the menu works


• Serves dishes to the guests confidently using the correct explanation from the kitchen


• Calls away dishes to the kitchen in an efficient manner


• Clears tables with elegance


• Reads guests confidently and understands the table side manner they may be expecting


• Understands safety procedures and follows them to ensure guests and colleagues are kept safe


• Represents the restaurant in a positive manner all while on hotel grounds


• Communicates clearly with guests to manage their expectations and never mislead


• Takes pride in and look after the uniform provided by SOURCE


• Sets a good example for the Chef de Rangs and Commis Waiters


• Has a good understanding of food hygiene and the role it plays in every part of the restaurant


• Supports the management team in the smooth running of the restaurant


• Contributes to guest profiles for returning guests


• Handles end of night banking and shift handovers