Client Service Lead - #1752299
Alexander Lyons Solutions
About the CompanyWe are hiring for a creative, marketing, and CRM agency that creates everlasting connections between brands and consumers. They work with some of the UK's biggest brands providing them with tools for rewarding acquisition, engagement, and customer retention. About the RoleThis leadership role focused on building strong relationships with clients and partners, driving revenue across B2B clients, and managing a team.
The Head of Client Services will oversee all client relationships, delivering best-in-market service to meet business objectives. ResponsibilitiesLead key client and partner relationships, keeping them informed about new developments
Build and maintain strong relationships with clients and stakeholders
Ensure compliance with contractual requirements
Oversee client requests and work with all departments for effective delivery
Lead client meetings to drive performance across product and marketing
Align business's technological and data capabilities with client needs
Provide client insight, review data reports, and drive new revenue opportunities
Monitor and analyze client feedback for continuous improvement
Plan and oversee new marketing initiatives for clients
Attend conferences and industry events
Develop client and partner growth strategies with the Commercial Partnerships DirectorOversee training and development of client services team
Ensure compliance with company policies
Required SkillsMore than 5 years of experience managing high-profile clients within a creative or marketing or rewards based product or service agency.Effective communication skills with internal and external stakeholders
Socially adept for various communication levels
Previous experience in client management
Strong understanding of loyalty & reward products
Preferred SkillsStrong people and communication skills
Commercial instincts and strategic mindset
Analytical thinking skills
Attention to detailCreativityIT fluency with Excel and PowerPointIn-depth industry knowledge
Efficiency under pressure
Time management and organizational skills
Alignment with core values
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