Claims Handler - #1753289

Job Title: Subsidence Adjusting Executive

Location: Remote

Salary: Up to £28k

The Opportunity:

An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools. Enjoy a flexible hybrid working model, combining home and occasional office work. If you're passionate about delivering great outcomes independently, this role is for you.

Your Responsibilities Will Include:

• Managing a portfolio of subsidence claims up to an agreed value


• Acting as the primary point of contact for both customers and clients


• Making technical decisions on your cases once training and licensing are complete


• Producing tailored reports and maintaining accurate action plans for each claim


• Ensuring reserve accuracy and driving claims to a timely resolution


• Liaising with suppliers to monitor progress and service quality


• Communicating updates with all stakeholders throughout the claims process

About You – Knowledge and Experience:

• 
  Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential


• 
  Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy


• 
  Highly Organised: Capable of prioritising and managing a busy caseload efficiently


• 
  Adaptable: Comfortable working in a fast-paced environment and responding to change


• 
  Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey


• 
  Professional Mindset: Positive, resilient, and open to new technology and process improvement

Skills That Will Be Developed in the Role:

• Comprehensive role-specific training tailored to best practices and system use


• Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification


• Ongoing professional development through access to leading industry resources

What You’ll Get:

• 
  Qualification Support: Funding for CII/CILA certifications


• 
  Pension Scheme: SIPP with up to 6% match


• 
  Life Assurance: Up to 10x salary cover


• 
  Partner Life Assurance: Optional £25k–£250k cover


• 
  Private Medical Insurance: Individual cover, upgradeable to family


• 
  Health Cash Plan: Everyday healthcare reimbursement


• 
  Dental Insurance: Optional individual or family cover


• 
  Employee Assistance Programme: 24/7 confidential support services


• 
  Bike to Work Scheme: Loaned bike and accessories


• 
  Eye Test Vouchers: Paid tests plus glasses discount


• 
  Income Protection: 60% salary up to 5 years


• 
  Gym Discounts: Save at 3,700+ gyms


• 
  Travel Insurance: Annual, including winter sports


• 
  Critical Illness Insurance: £25k–£500k, tax-free payout


• 
  Additional Leave Purchase: Buy up to one extra week


• 
  Electric Car Lease: All-inclusive, tax-saving vehicle lease


• 
  Cashback Card: Up to 15% on spending