Customer Service Specialist - German Speaking - #1753292

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer services levels in line with company KPIs


• Build effective relationships with clients and assist the team in service delivery


• Preparation of documentation for assignees


• Responsible for data integrity for assignee records


• Filing and uploading relevant assignment documentation to the system


• Assist with regular and miscellaneous reporting


• Serve as the coordinator and owner of the relocation process for assignees


• Administration of mobility policy & logistical support


• Provide support to the team in ad-hoc duties


• Training and support will be provided

Key requirements:

• 2+ years’ experience in a customer service / coordination position


• Excellent customer service, organisation and multi-tasking skills


• Experience in the Relocation, Global Mobility or related industry is preferred but is not essential


• Experience travelling and living abroad preferred


• Ability to work with own initiative as well as part of a team


• Excellent analytical skills and attention to detail and thrives in a fast-paced working environment


• Strong organisational skills, proactive approach


• Ability to prioritise workload and meet deadlines


• Enthusiastic, keen to learn and adaptable to new administrative processes


• Competent IT user of Microsoft Office, particularly Excel and Word


• Fluent English & German required