Customer Support Specialist - #1753404

Job Title: Aftercare Specialist

Location: LS11 Smile White

Job Type: Full-time, Monday - Friday: 9:00 - 17:00

Salary: £25k

About Us:

Smile White is a premier provider of dental care, committed to delivering outstanding patient experiences. We specialise in comprehensive treatments, ensuring every patient receives top-tier care. We are now seeking a compassionate and organised Aftercare Specialist to join our team and support our patient’s post-treatment.

Key Responsibilities:

• Engage with patients’ post-treatment to ensure they feel supported and informed.


• Address patient concerns, providing guidance and liaising with clinical staff when necessary.


• Schedule follow-up appointments and coordinate ongoing care plans.


• Maintain accurate patient records and follow GDPR compliance.


• Support the wider team with administrative tasks related to aftercare.

Requirements:

• Excellent communication and interpersonal skills.


• Strong Customer Care Experience


• A caring and empathetic approach to patient interactions.


• Strong organisational skills and attention to detail.


• Prior experience in a healthcare or customer-facing role is desirable but not essential


• Flexibility to work the specified hours.

What We Offer:

• A supportive and friendly team environment.


• Competitive pay and benefits.


• Training and opportunities for professional growth.

How to Apply:

If you’re passionate about making a difference in patient care and can work the stated hours, we’d love to hear from you!

Let’s create beautiful smiles together at Smile White!

Benefits:

• Company events


• Company pension


• Employee discount


• Free parking


• On-site parking


• Referral programme

Schedule:

• Monday to Friday

Experience:

• customer service: 2 years (preferred)

Work Location: In person