Administrative Assistant - #1753406

Integrar is a specialist division of Knights, the UK’s largest legal and professional services business outside of London. We have grown quickly, consistently and profitably over the past decade, building a reputation for being a premium law firm, and investing back into the business with new offices and 11 refurbishments in the last 2 years. With 1500 colleagues across 26 locations we are now a more diversified business, with strengthened positions in our key target markets.

Integrar is a market leader in delivering remortgage services for lending institutions and intermediaries such as tier-1 banks, building societies, mortgage brokers, estate agents and financial advisors. Collaboratively, our teams provide a fast and efficient service without compromising on quality and the personal touch.

About the role

In this role you will support a team of Technical Caseworkers to deliver a first-class service and experience to the banks and building societies and their customers and brokers. You will liaise with clients as required, ensuring all parties in the transaction up to date at all times, and provide administrative support to the team.

If you are somebody who has meticulous attention to detail, excellent customer service skills, and would enjoy learning about conveyancing in a fast-paced environment, this could be the job for you!

Our culture encourages people to work collaboratively as part of a One Team ethos, especially with regards to supporting other members of the department as and when required.

Responsibilities

• Making and receiving telephone calls with clients and customers to provide support and assist with queries, in a prompt and professional manner, increasing customer satisfaction.


• Making telephone calls to third party companies to chase up information and documents enabling the smooth running of the file.


• Prepare and draft legal paperwork.


• Preparing completion statements using the case management system.


• Checking property title registers for discrepancies.


• Respond to high volumes of emails from customers and clients in a timely and professional manner.


• Run a small caseload of technical files if required.

What does Knights offer?

• You will be part of a One Team culture that encourages people to work collaboratively.


• We strive to deliver the best service possible for clients within a collegiate, team-based environment.


• Knights is constantly investing in our employees, with new offices and 11 refurbishments in the past 2 years providing a premium work environment and facilities.


• Our Leeds office is based at the stunning Majestic, with easy access via train, bus and park and ride schemes into the city centre.


• We value conscientiousness, transparency and professionalism, providing a great work environment where there is collaboration, appreciation and a great platform for career development.


• We have an excellent training and induction program for all new starters; an engaging on-site training team will give you the support and knowledge to succeed in your role.


• Great work-life balance with employee wellbeing and healthcare benefits.


• Excellent benefits package makes Knights a great place to work and includes 23 days annual leave, birthday gift vouchers, travel to work schemes, retailer discounts platform, healthcare, eyecare and dental, life assurance, discounted legal fees, pension, share incentive plan.

Skills & Experience

• Strong commitment to client care and to providing a friendly and helpful service.


• A self-starter with a ‘can do’ approach, used to demonstrating initiative, intuition and decision-making capabilities.


• Affinity for learning/using technology, in particular experience of using a case management system is beneficial, and training will be provided on how we leverage technology for efficiency.


• An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets.


• Demonstrates a high level of accuracy and attention to detail, ensuring that processes, procedures are followed accurately.


• A flexible and adaptable approach to work as priorities can change from day to day.


• Excellent written and verbal communication skills.


• Experience of working within a team environment and supporting others.


• Experience with Microsoft Outlook and other Microsoft Office applications.