Interim Windows 11 Deployment Engineer - #1756394

We are seeking an experienced Windows 11 Deployment Engineer to join an NHS Trust in the Yorkshire and Humber region on an interim basis. This role forms a key part of the Windows 11 deployment team and will contribute to the smooth transition and upgrade of the Trust’s IT estate.Role Summary:You will provide on-site IT deployment and support services, ensuring devices are imaged, configured, upgraded, or replaced to meet Windows 11 compatibility. The Trust’s IT estate includes over 4,000 desktops, 3,000 laptops, and a broad range of wired/wireless peripherals and printers.Key Responsibilities:

• Image, deploy and configure new desktop and laptop devices across the Trust;
• Upgrade or reimage existing hardware to Windows 11, ensuring compatibility and performance;
• Replace or decommission unsupported devices in line with Trust asset disposal policies;
• Diagnose and resolve hardware/software faults at the point of deployment to minimise disruption;
• Prioritise workloads effectively to meet defined deployment KPIs and SLA targets;
• Maintain accurate records of deployments and updates in IT service management systems;
• Use and contribute to the IT knowledge base for resolving deployment issues and incidents;
• Liaise with third-party suppliers and internal support teams for complex technical issues;
• Ensure compliance with safety and security procedures in the handling of IT equipment;
• Provide excellent customer service and support to end users throughout the deployment process.

Person Specification:

• Minimum 18 months' experience in an IT support environment, ideally within the NHS or a similarly complex organisation;
• Specialist knowledge of desktop/laptop hardware, printers, and associated peripherals within a server/client or workgroup environment;
• Proven experience resolving IT queries within SLA timeframes and escalating when required;
• Confident following scripted solutions for common tasks such as imaging, software installs, and device configuration;
• Strong team player with effective communication skills and the ability to work independently when required.

This is an exciting opportunity to support a critical upgrade project for the NHS and help deliver improved technology services to frontline staff.Immediate start available. Apply now to be considered.If you are interested in the role, please email Toni Coates with a copy of your updated CV to (url removed) along with your availability and rate understanding in line with the above.