Debt Recovery Administrator - #1763701

We are looking for two Debt Recovery Administrator to join our Liberty Blume team in Bradford (BD4) for a 6-month fixed term contract. This hybrid position requires at least two days per week in the office.

In this role, you'll manage your own portfolio of debt recovery cases using a case management system. This position is ideal for either a legal paralegal seeking experience in a growing department, an experienced debt handler looking for their next challenge or someone with customer service or call centre experience eager to excel.

What will you be doing?

• Manage a portfolio of outstanding debt matters to maximise recoveries
• Contact debtors via telephone regarding their balances
• Handle cases in line with key performance indicators to meet established service level agreements
• Review documentation, summarise key points, assess risks versus benefits, and report to collaborators, customers, partners, and team members as needed
• Identify key issues and gather evidence
• Stay updated with relevant debt legislation and case law affecting the team
• Raise important issues or concerns with the line manager and seek assistance and direction when needed
• Provide flexible support to the operating model to ensure consistent service delivery
  
  

Essential

We tend to look for people with:

• Proficiency in Microsoft Office packages
• Office experience
• Case management experience
• Strong listening skills
• Attention to detail
• Comfortable using the telephone
  
  

Desirable

• Telecoms experience/knowledge
• Legal qualifications
• Knowledge of the law and experience in case handling
  
  

What’s in it for you?

• Competitive salary
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team
  
  

Who We Are

Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.