Inbound Sales Administrator - #1770928

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The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by doing things like processing orders, keeping track of customer information, and providing post-sale customer service reports. It's a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external

Due to the known consignor duties carried out the successful candidate will need to provide 5 years work history including confirmation of dates from previous employers. A basic DBS check will be also be required for this role

Requirements:

Excellent interpersonal and communication skills

Experience in Customer Service/Administration or similar role

Team player

Organised and methodical in approach

Ability to multi-task

A satisfactory basic DBS check

Key Duties & Responsibilities:

Handling of all service-related and customers’ orders including customer requests, processing orders, processing and dispatching goods, and information such as stock availability, delivery dates and pricing

Provide point of contact for sales enquiries, communicating all requests to the relevant BDM or Distributor and support the Business Development Managers with production of quotations

Provide confident customer care

Respond promptly and efficiently to sales enquiries daily

Establish and maintain customer account details with all relevant and up to date information in the DSE operating system

Accurate preparation of export documentation ensuring compliance with statutory Customs & Excise procedures

Process and co-ordinate customer requests for online store approval and monitor sales orders subsequently processed

Process credit card payments using online payment system

Work as an effective team member liaising with the Production, Quality, Dispatch and Accounts functions to ensure our customers are provided with high quality products delivered on time

Help in other areas of the company as required

25 days holiday + Bank Holidays

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Companywide performance based annual bonus scheme



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