Service Support - #1775600
Ingersoll Rand
Date: 15 hours ago
City: Bradford
Contract type: Part time
Work schedule: Full day
Job Title
Service Support
Location
Cross Lane, Bradford
About Us
Gardner Denver Transport provides equipment which efficiently transfers bulk material from road tankers and other vehicles. As global requirements advanced, we started developing into wider applications and we now produce equipment for alternative markets including specialised transport, on-board power systems for operating/powering other equipment, and bespoke electric compressor packages for e-mobility vehicles.
Within our Bradford facility we design, machine, assembly and install our entire Bulk Powder and Liquid Compressor range for Road Transport Vehicles. Providing our customers with the whole product life cycle is number one for us and with our mobile service engineers we offer from concept design, manufacture, installation and aftermarket support.
Job Summary
The Technical Service Support will assist the Aftermarket Sales and Service Department in a wide variety of activities including spare parts, product support for our national and international customer base along with coordinating service support through our own engineer network.
The Technical Service Support must be able to work autonomously, have outstanding communication skills, be detail orientated, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach.
Responsibilities
(Essential qualifications, language, driving licence etc)
Fully site based
Key Competencies
Absolute KEY skills needed for role
For Information on our Transport Solutions Business please view www.gardnerdenver.com/transport
Service Support
Location
Cross Lane, Bradford
About Us
Gardner Denver Transport provides equipment which efficiently transfers bulk material from road tankers and other vehicles. As global requirements advanced, we started developing into wider applications and we now produce equipment for alternative markets including specialised transport, on-board power systems for operating/powering other equipment, and bespoke electric compressor packages for e-mobility vehicles.
Within our Bradford facility we design, machine, assembly and install our entire Bulk Powder and Liquid Compressor range for Road Transport Vehicles. Providing our customers with the whole product life cycle is number one for us and with our mobile service engineers we offer from concept design, manufacture, installation and aftermarket support.
Job Summary
The Technical Service Support will assist the Aftermarket Sales and Service Department in a wide variety of activities including spare parts, product support for our national and international customer base along with coordinating service support through our own engineer network.
The Technical Service Support must be able to work autonomously, have outstanding communication skills, be detail orientated, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach.
Responsibilities
- Dealing with incoming calls for Technical Support on our Products (strong focus on our Optiload Milk System)
- Managing and monitoring parts returned for repairs, exchange units and invoicing the customers
- Administering Service Engineers paperwork to ensure all hours, materials and any follows ups are actioned through to invoicing
- Updating Maintenance records on Excel spreadsheet (for KPI),
- Responsible for Work In Progress (WIP) targets
- Build customer relationships in a professional manner through a solution orientated approach, service and telephone support
- Continually look to explore and develop existing accounts for any growth opportunities to maximise sales
- Promote the usage of our own engineers with our customers when required
(Essential qualifications, language, driving licence etc)
- Detail Orientated
- Willingness to learn
- Teamwork
Fully site based
Key Competencies
Absolute KEY skills needed for role
- Customer Focus
- Prioritisation Skills
- Company Pension Contribution
- Westfield Health Medical Cover
- 25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time)
- Free parking
- Death in Service Benefit of 4x salary
- Cycle Scheme
- Employee Assistance Programme
- Refer a Friend Scheme
- Electric Car Scheme (after probation period)
- 10% of salary in shares after 1 year of employment
For Information on our Transport Solutions Business please view www.gardnerdenver.com/transport
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