Ticketing Manager - #1778228

ABOUT THIS ROLE

The Bradford Live Team is looking for a motivated and enthusiastic Ticketing Manager who will lead the casual venue ticketing team ensuring an efficient and smooth box office service, focused on ticket sales and customer enquiry services, both in person and via telephone, including liaising with ticket agencies and promoters. Supporting the Venue Management Team with robust use of the box office customer database and insights to promote audience development, maximizing sales and building the brand of the venue hospitality.

KEY RESPONSIBILITIES

• Demonstrable experience of working as a box office/ticketing sales advisor or in a role with supervisor or managerial responsibilities within an entertainment or customer service environment
• Excellent tact and skill in dealing with the public with experience of handling complaints and enquiries
• Excellent communication skills and a good telephone manner
• Proven ability to respond positively to a pressurised environment and adopt a positive approach to problem solving
• Provide training for box office staff, both at induction and on a rolling basis to ensure the highest customer service standards are maintained at all times, giving a warm and welcoming environment to all customers
• Work closely with the Venue Marketing Team to maximise efficiency and effectiveness of all promotional and marketing activity
• To provide accurate sales reports and figures to promoters and to be able to set up scheduled reports, as required
• Manage ticket requests from promoters, charities, promotions and the membership scheme
• Undertake monthly checks of the auditorium seats to ensure all are in a saleable condition
• To manage all administrative ticketing processes to ensure events are put on sale in a timely manner, and with accuracy, including liaising with producers, event promoters, hirers and external agencies
• To motivate, train, supervise, and line manage venue-based ticketing staff, and to ensure the venue Box Office is adequately staffed at all times in line with business needs
• To take overall responsibility for ensuring that customer data, confidential records and financial records within the department are always stored and shared confidentially (and in line with data protection, privacy, PCI compliance and other policies and legislation)
• To maximise sales revenues through the efficient and effective sale of tickets and through the on-selling and upselling of, memberships, hospitality offers, events and other items as required.