Desktop Support Engineer - #2068715

3rd Line Desktop Support Engineer – (Bradford / Remote)

Duration: 3 months (view to extend)

Working Model: Remote (occasional office attendance – max 2 days/month, mainly for onboarding/meetings)e

Location preference: Local to Bradford

We are looking for an experienced 3rd Line Desktop Support Engineer (Wintel) to join a busy enterprise support environment, providing advanced technical support across end-user computing and infrastructure services.

Essential Requirement

• Strong 3rd Line Desktop Support experience within a Wintel environment

Key Skills (core focus in bold)

• Advanced desktop support (3rd line) in Wintel environments
• Windows 10/11 Enterprise support
• Active Directory (On-Prem & Azure/Entra)
• Microsoft Intune & Autopilot (MDM)
• Virtual desktop environments (Hyper-V, RDS)
• Endpoint management tools (e.g. Ivanti)
• Group Policy (GPO) & PowerShell
• SMB Shares & NTFS permissions
• Microsoft Defender for Endpoint & Windows Firewall
• Remote access & VPN support
• Exchange Online (mailboxes, distribution groups, resources)
• Microsoft Teams support (including Teams Rooms)
• Secure Print & endpoint application support

Additional Skills (bonus)

• Networking fundamentals (TCP/IP, DNS, DHCP, MFA)
• Proxy & web content filtering
• Software patching & Windows Updates
• Assistive software (Dragon, Supernova)
• PDF tools (Adobe, Foxit)
• Samsung Knox
• ITSM tools (ServiceNow, BMC Remedy, Cherwell)
• ITIL framework & SLA-driven support

If you’re interested or know someone suitable, please get in touch.