Customer Care Coordinator - #2068913

Your Company:
An exciting opportunity has arisen for a proactive and customer-focused Customer Care Coordinator to join a fast-paced and growing service-led organisation. Known for its collaborative culture, high service standards, and commitment to continuous improvement, the business is seeking an organised and driven individual to support both customer relationships and internal operational processes.
This role will play a key part in ensuring excellent customer experiences while supporting sales opportunities and administrative efficiency across multiple departments.

Your Roles and Responsibilities
While in this role your duties may include but are not limited to:

• Managing a high volume of incoming customer calls, ensuring all enquiries are handled promptly, professionally, and accurately
• Building and maintaining strong relationships with both existing and prospective customers, acting as a trusted point of contact
• Working closely with internal sales teams to communicate customer insights and identify potential sales opportunities during customer interactions
• Ensuring all relevant customer information and opportunities are accurately recorded and transferred through CRM systems for follow-up
• Supporting the completion of quotations within agreed KPI timeframes across departments
• Assisting with the continuous improvement of customer care and quotation processes to maximise efficiency and customer satisfaction
• Collaborating with cross-functional teams including sales, operations, and administration to streamline internal procedures
• Conducting qualitative and quantitative reviews of customer interactions to identify trends, opportunities, and areas for improvement
• Producing regular reports relating to customer enquiries, sales opportunities, and operational performance
• Supporting customer relationship management activities to maintain high service standards and encourage long-term customer loyalty
• Assisting internal administrative and customer care teams with additional support during peak operational periods
• Maintaining accurate records and ensuring all customer information is updated correctly within internal systems
• Contributing to a positive team environment while supporting wider business objectives and operational goals

What You Will Need To Apply:
Please apply ONLY if you meet the following criteria:

• Previous experience within a customer care, customer service, or sales support environment
• Strong understanding of customer service principles and customer engagement techniques
• Excellent communication and interpersonal skills with the ability to build rapport confidently
• Ability to work effectively within a fast-paced environment and manage multiple priorities
• Strong organisational and problem-solving abilities
• Experience using CRM systems, customer service software, and Microsoft Office applications
• A proactive and flexible approach to work with the ability to operate with minimal supervision
• Analytical mindset with the ability to identify trends and process improvement opportunities
• Positive attitude and a strong team-focused approach
• Experience within a manufacturing or technical environment would be advantageous but is not essential
• Knowledge of specialist internal systems is beneficial; however, full training will be provided
• Right to work within the country of application for the duration of employment

What you will get in Return:
This is an excellent opportunity for an ambitious and motivated individual who is looking to further develop their career within a dynamic and customer-focused environment. You will join a supportive and professional team where your contribution will play a direct role in enhancing both customer satisfaction and overall operational success.
The position offers a competitive salary together with an attractive benefits package, which includes pension contributions, healthcare support, life insurance, and wellbeing initiatives.
You will work within a fast-paced and engaging environment that promotes a positive and collaborative workplace culture. The company is committed to supporting employee development through a structured onboarding programme, ongoing training opportunities, and continuous learning support to help you progress within your career.

To enquire further about this role, please reach out to our dedicated recruiter:

Phoebe Jones - Recruitment Partner

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