Account Executive - #2083103

We are looking for a dynamic, hands-on Account Executive to join our H Dawson team – a progressive, eco-active business based in the iconic Salts Mill. As we continue to champion wool as a regenerative, ethical, and high-performance fibre, we are calling for a motivated and proactive colleague who shares our deep commitment to sustainability and is ready to work closely with our customers and supply chain to deliver the best customer experience.

ROLE PURPOSE 

This role has a dual focus: managing the complex order fulfilment process behind the sales team, while collaborating with production team to ensure timely customer deliveries.

As a proactive and critical thinker, you will play a vital role in exceeding customer expectations through direct verbal communication, relationship building, and supply chain coordination. Your ability to influence stakeholders and support the integrity of our specialist certified networks is crucial.

This hands-on role requires a highly organised individual with strong IT skills, attention to detail and the ability to multitask. Responsibilities range from basic account servicing, such as sample preparation, to managing complex critical paths, supplier liaison and logistics. You will master internal IT systems, understand customer workflows, specify packaging, and ensure the supply chain delivers on our customer commitments.

You will work closely with colleagues to uphold our company’s mission: producing wool that restores biodiversity, water quality, and soil health, while supporting our Woolkeepers farming community. Your growing understanding of our wool supply chain will allow you to engage proactively in product enhancements that will benefit our customer.

This is a career opportunity to develop expertise in natural fibre production within a forward-thinking, specialist business that combines heritage, innovation, and environmental responsibility – whilst shaping how wool is perceived in the modern world. 

KEY RESPONSIBILITIES

Account Management & Customer Support

• Engage directly with customers to confirm orders and arrange deliveries via third-party providers.
• Develop and implement a critical path tool for order tracking and customer communication.
• Understand sales terms and logistics options to select the most appropriate fulfilment method.
• Create sales orders reflecting agreed terms, ensuring accurate invoicing upon order completion.
• Management of the product sample room (receipts and despatch).
• Coordinate logistics, sample preparation, invoicing, and warehouse communications.

Production & Supply Chain Coordination

• Act as a key liaison between the sales and production teams, ensuring accurate and timely order fulfilment.
• Master internal Sage 200 Professional system to process sales orders, manage manufacturing requirements via supplier work orders, invoicing and logistics coordination.
• Engage with sales and production team to enhance product specification
• Warehouse coordination for order fulfilment.

KEY SKILLS & ATTRIBUTES

Industry Expertise & Technical Knowledge – beneficial but not essential

• Experience in textiles or a similar manufacturing environment.
• Understanding of factory operations and critical path management principles.
• Knowledge of wool is an advantage though training is provided.
• Experience in coordinating production workflows and logistics.
• Existing knowledge of order management through Sage 200 Professional.

Analytical & Organisational Skills

• High IT literacy: A-levels or degree preferred.
• Demonstrable and strong project management skills.
• Ability to multitask under pressure and adapt to dynamic challenges.
• Willingness to perform hands-on tasks essential to service delivery.
• Ability to thrive in a small, skilled, and dedicated team environment.
• Results-driven with a focus on measurable outcomes. Communication & Relationship Management
• Strong verbal communication and interpersonal skills.
• Desire to communicate clearly and confidently with customers and colleagues.
• Proven ability to deliver on commitments. 

WHO WE ARE

Founded in 1888, H Dawson is a forward thinking wool business working at the intersection of environmental regeneration, ethical commerce, and product innovation. We believe the commerce of wool can be a force for good—supporting the best animal welfare, actively improving land management, and ensuring fair reward for farmers.

Our business operates across a range of high performance natural fibre markets, including bedding, furniture, garment insulation, and component solutions. With global joint ventures and international customers—from artisanal crafters to global fashion and interiors brands— we are scaling our impact and evolving how the world thinks about wool. We create and deliver market-leading, innovative wool products. 

WHAT WE OFFER

• A purpose-driven business committed to regenerative environmental impact and disrupting the status quo in order to drive positive change.
• Opportunity to shape the future of sustainable textile delivery.
• A creative, collaborative culture based in a historic location with hybrid flexibility.
• Competitive salary and benefits aligned to experience and impact.

APPLICATIONS

Please apply via email with your CV and cover letter to: [email protected]