Dynamics 365 Architect - #2089021
Adroit People Limited (UK)
Greetings! Adroit People is currently hiring
Title: Dynamics 365 CRM Architect
Location : Bradford/Leeds, UK
Duration : Contract/Perm
Hybrid; Atleast once in a week to office
Job Spec:
We are seeking an experienced Dynamics 365 CRM Architect with deep expertise in Dynamics 365 Customer Service, Omnichannel, and digital engagement solutions including WhatsApp integration.
The successful candidate will lead the architecture, design, and implementation of enterprise-scale customer engagement solutions leveraging the Microsoft Dynamics 365 and Power Platform ecosystem.
You will work closely with business stakeholders, delivery teams, and technical consultants to design scalable, secure, and high-performing customer service solutions that improve customer experience and operational efficiency.
Preferred Experience
- 12+ years Dynamics 365 CRM experience
- 5+ years architecture responsibility
- Full lifecycle enterprise implementations
- Large-scale customer service transformation programmes
Omnichannel/contact centre deployments
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