Adaptations Coordinator - #2094895

Could you be Incommunities new Adaptations Coordinator? This is an exciting opportunity to lead the delivery of our Disabled Adaptations service for our residents, ensuring its high-quality and customer-focused. You'll manage budgets and contracts, work with partners to deliver adaptations and use performance data to continuously improve the service.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Deliver the Disabled Adaptation (DA) service in line with organisational policies and procedure
• Liaise with residents, Occupational therapists and Local Authorities, as well as other colleagues and departments across the business throughout the DA application process to ensure smooth progression
• Collaborate and case manage with local authorities to develop partnerships, establish funding arrangements and ensure effective service delivery
• Review and implement clear processes for service delivery, including internal SLAs and contract management KPIs
• Control expenditure within approved budgets and prepare proposals for future budget provisions
• Maintain comprehensive records of applications, cases, and completed works in Customer Relationship Management or Asset Management systems as appropriate
• Produce regular reports and KPI data on service delivery, budget forecasting, and customer satisfaction, including improvement recommendations
• Recommend service delivery improvements and collaborate with colleagues and customers to review policies and processes for a customer-first approach

Requirements

• Practical experience in managing adaptation services or similar housing-related repairs for residents

• Recent experience of undertaking general administration / co-ordination of works within a Housing or Local Authority
• Experience of coordinating services dealing with the needs of residents within budget and resolving complex cases
• The ability to follow policy and process but use judgement, compassion and any financial constraints to deliver for our customer or collaborate with customers throughout their DFG journey
• Knowledge of Disabled Facilities Grant process, expectations and recovery
• Strong communication skills with the ability to adapt your approach and explain complex information clearly and logically to different stakeholders both verbally and in writing
• Good IT skills, confident using MS Office applications, as well as the ability to use other IT systems
• Right to Work in the UK - Visa Sponsorship is not available
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Salary up-to £37,498 per year (subject to experience)
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.

Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!