Receptionist - #2166598

Receptionist (Probation Office)
Location: Bradford, West Yorkshire (City Courts Probation Office, The Tyrls, BD1 1LB)

Are you the kind of person who can bring calm, clarity and professionalism to a busy front of house role? Hiring for a reputed client, we're looking for a Receptionist to be the first point of contact for visitors and telephone callers-while supporting vital day-to-day admin across the Probation Service.

What you'll be doing:
* Acting as the first point of contact-greeting people professionally face to face, and handling enquiries via telephone and email
* Logging visitor arrivals/departures and issuing visitor passes/security fobs, ensuring the right staff are notified
* Answering basic enquiries about the Probation Service and local support options (and escalating more complex questions to managers)
* Using tact and situational awareness to diffuse potentially challenging situations, escalating where additional support is needed
* Spotting safeguarding/risk concerns and taking appropriate action, including updating relevant records and notifying the right people
* Managing building logistics-mail handling, stationery/PPE ordering, meeting room equipment, delivery support, and bookings
* Supporting practical arrangements such as room/hot desk/car parking bookings and assisting with event setup/registration if required
* Handling petty cash and travel warrants, including transporting cash/warrants between probation properties
* Helping maintain health, safety and building security (including key holder duties, alarm testing, CCTV monitoring, and supporting evacuation measures)
* Logging faults/incidents and escalating repairs through the appropriate channels, making urgency decisions within guidelines
* Providing confidential administrative case support when needed-updating files, producing correspondence, scanning/archiving sensitive information, and inputting data using relevant systems
* Supporting team coverage during periods of absence (training provided)

What you'll bring:
* Proven proficiency with ICT-confident across Microsoft Office applications
* Excellent verbal and written communication skills
* A professional, welcoming manner with strong customer relations instincts
* The ability to work with tact and diplomacy under pressure, recognising when to escalate
* Commitment to diversity and anti-discriminatory practice, promoting Equality in day-to-day work
* Respect for the sensitive/confidential nature of information handled in the role
* Flexibility for core hours that may include regular unsocial hours (evenings and/or weekends) based on business needs
* Willingness to support additional reasonable tasks at a similar level as the role evolves

Additional information:
* working hours: Mon-Fri 9am to 5pm initially then after training, Mondays and Thursdays are 11:00am-7:00pm
* Pay rate: £12.71
* Clearance required: HMPPS vetting, which can take approx. 6-8 weeks-this must be in place before starting
* Please note: the building has a small flight of stairs at the entrance. Occasional travel to Fraternal House (10-minute walk away) may be required.

If you're organised, resilient, and confident being the calm centre of a busy office, we'd love to hear from you. Apply now to be considered for this Receptionist opportunity in Bradford.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.