Inside Sales Manager - #2171276

At KLINGER UK, our Internal (Inside) Sales Manager will be responsible for leading a team of Sales Engineers and Customer Service Advisors to achieve revenue targets and drive business growth. This role involves motivating teams, supporting personnel development, developing strategic plans, building and maintaining client relationships and ensuring exceptional customer service at all times.

Responsibilities

• Lead, motivate and develop the Sales Office team, creating a high-performance culture focused on accountability, collaboration and customer satisfaction.
• Conduct regular one-to-one meetings, performance reviews and development discussions to support employee growth and address performance concerns in a timely manner.
• Set clear objectives and expectations for team members, providing regular feedback, coaching and recognition to drive individual and team performance.
• Identify training and development needs and implement appropriate development plans to enhance capability and succession within the department.
• Manage employee relations matters in line with company policies and procedures, including attendance management, disciplinary issues, performance improvement plans and employee wellbeing support.
• Foster a positive and inclusive working environment that promotes engagement, teamwork, continuous improvement and employee retention.
• Support recruitment, onboarding and succession planning activities to ensure the department has the skills and resources required to meet current and future business needs.
• Utilise performance metrics, KPI data and sales results to identify strengths, capability gaps and opportunities for improvement across the team.
• Lead change initiatives within the department, ensuring effective communication, engagement and adoption of new processes and business requirements.
• Act as a role model for company values, demonstrating strong leadership, professionalism and commitment to employee development.

Key Competencies

• Proven people management and performance management capability
• Coaching, mentoring and employee development
• Employee engagement and team motivation
• Performance and employee relations experience
• Commercial awareness and sales management
• Strategic planning and execution
• KPI and target management
• Strong decision-making and problem-solving ability
• Effective communication, influencing and stakeholder management skills
• Change management and continuous improvement mindset