Business Travel Consultant - #2179604

Now boarding: Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk

About the Role

Provide a high level of customer service and support to both internal and external customers and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day-to-day operations within the department.

Key Areas of Responsibility:

• To advise and arrange all aspects of travel and travel related services including, airlines flight bookings (scheduled, charter and low cost), self-drive and chauffeur driven car hire, rail, hotel, ferries, passports, visas, health requirements, fares, foreign currency, theatre tickets, excess baggage, plus any other products and services that client may require.

• To complete and issue various travel documents including itineraries, booking forms, air, rail and ferry tickets, multipurpose documents, car hire and hotel vouchers, foreign currency, invoices, credit notes, etc., ensuring that all details are correct and presented to the client in a clear and concise manner.

• To action all travel requests and functions with the minimum of delay.

Key Measures:

• You have previous solid experience as a Business Travel Consultant, a minimum of one year, with experience of working with various high touch / fast- paced accounts.

• You are skilled in Sabre, but GDS training could be provided to the successful candidates.

• A flexible approach to work, taking on extra work as and when required.

• A high level of professionalism and customer care at all times.

• To prioritise the workload to ensure deadlines are met, whilst working accurately, quickly and calmly at all times.

• A confident approach and attention to detail is paramount.

• Excellent interpersonal, written, and verbal communication skills.

• Excellent technology skills.

• You have the ability to work fast paced and are able to communicate with people from

difference teams and levels professionally.

What to expect from the recruitment process

• Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
• Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
• If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.

CTM is a responsible employer and is dedicated to conduct thorough right to work checks.

CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Committed, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

Reward & Recognition

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at [email protected]

In our UK and European operations, CTM uses LinkedIn to process applications for open job roles. Using only the information submitted by the applicant, LinkedIn automatically filters applications based on the criteria set by CTM’s recruitment team.

Note that this role requires a DBS and potentially an enhanced personnel check. Please apply only if you are comfortable with this.