Service Coordinator - #2185547

Brook Street Recruitment is delighted to be recruiting on behalf of our client for a Service Coordinator to join their busy and friendly team based in Bradford.

This is an excellent opportunity for an organised and customer-focused individual who enjoys coordinating multiple tasks, communicating with customers and engineers, and ensuring service delivery runs smoothly. Working as part of an established team, you'll play a key role in scheduling engineers, managing customer service requests, processing jobs, and helping ensure service level agreements are consistently achieved.

If you thrive in a fast-paced environment, have excellent organisational skills, and enjoy building strong relationships with customers and colleagues alike, we'd love to hear from you.

What's on offer

• Full-time position
• Monday to Friday
• Hours: 8:30- 5:00pm Monday to Thursday; Friday 4:30pm finish!
• £28,500 - £30,000 per annum
• Office-based role in Bradford (BD4)
• Company pension
• Life insurance
• Employee discount scheme
• Health & wellbeing programme
• Free on-site parking
• Staff canteen
• Casual dress policy
• Supportive team environment
• Ongoing training and development opportunities

The Role

As a Service Coordinator, you will be responsible for coordinating the day-to-day activities of a team of Field Service Engineers, ensuring customer requirements are met and service delivery targets are achieved.

You will act as a key point of contact for customers and engineers, ensuring service calls are planned efficiently, jobs are processed accurately, and communication remains effective throughout the process.

Key Responsibilities

• Receive and manage incoming customer calls and emails relating to service and breakdown requests.
• Schedule and coordinate routine maintenance visits and emergency breakdown callouts.
• Plan engineer workloads to maximise efficiency and service delivery.
• Process service jobs accurately and raise invoices.
• Create and maintain service plans for customers.
• Communicate daily with Field Service Engineers to coordinate schedules and activities.
• Prepare quotations for additional works and service requirements.
• Identify sales opportunities and forward potential leads to relevant departments.
• Maintain and update customer information within the CRM system.
• Liaise closely with colleagues to ensure efficient utilisation of engineering resources.
• Manage stock levels and equipment requirements for the Field Service Engineer team.
• Proactively communicate updates and service information to customers.
• Ensure service level agreements and customer expectations are consistently achieved.

What We're Looking For

We are keen to speak with candidates who have experience in:

• Service coordination or service administration
• Scheduling or planning engineers
• Customer service and customer account management
• Transport planning or logistics coordination
• Facilities management administration
• Helpdesk or service desk environments
• Office administration and coordination roles

Apply Now

If you're an organised administrator or coordinator looking for your next challenge with a successful and growing business in Bradford, we'd love to hear from you.

To apply, please submit your CV today to Brook Street Recruitment for immediate consideration.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.