Customer Service - #481167

Direct Line Group

Date: Aug 3, 2022
City: Bradford
Salary: £20,800 - £26,872 / year
Contract type: Full time
Work schedule: Full day
Direct Line Group

At Direct Line Group we support thousands of customers with their insurance needs every day. Our Customer Advisor roles are at the heart of what we do!

Our salary package starts from £22,672 (includes 9% pension contribution), plus an opportunity to earn an additional bonus up to £4,200 per year for sales roles.

What you'll be doing:

You may already know about our brands and some of the Insurance products we offer, but our Leeds team support customers with insurance for their businesses, their own home life, roadside recovery and also with claims when something may have gone wrong!

You're going to take calls, helping with queries, finding the right product for their needs or you may need to keep them safe on the roadside when they have broken down or with claim which is upsetting for many.

Some days can be a little bit busy, but the team are absolutely outstanding, and we're proud of our DLG team culture.

Our customer service teams are available between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00. Our Roadside Rescue shifts can often be between 7am and 10pm Monday to Sunday. We pay additional shift allowances for consultants that are required to work unsociable hours so that we are here when our customers need us. In these roles you'll work shifts across these days which we'll share more about during your application

What you'll need:

No matter what stage of your career you are at we offer full training and support in these roles, so you really don't need experience. But if you do have experience there is plenty of opportunity for future development and learning.

Your tailored training academy will be over 6-8 weeks, some will be onsite in our Leeds office, giving you additional support from your trainer and a chance to integrate with your team, and the remainder you will complete at home.

Once your training is complete you'll work from home and from the Leeds office, which is a great opportunity to be with your team and your team leader, who you will report to and who will provide any support you require. We'll provide you with a technology bundle to suit your needs when working from home so all you'll need is an internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC.

Ways of Working

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.


We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

  • Pension

  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

  • Additional optional Health and Dental insurance

  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

  • Generous holidays

  • Buy as you earn share scheme

  • Employee discounts and cashback

  • Plus many more

Life at Direct Line Group

Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Job Types: Full-time, Permanent

Salary: £20,800.00-£26,872.00 per year

Additional pay:

  • Bonus scheme


  • Casual dress

  • Company pension

  • Employee discount

  • Referral programme

  • Sick pay

  • Store discounts

  • Work from home

Reference ID: R-11709

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