Commercial Channel Coordinator - #1652953

Job Description

Join Epta as a Channel Coordinator and play a key role in driving our commercial refrigeration success, contributing directly to our growth strategy. You’ll connect with forward-thinking clients, delivering innovative solutions that shape the future of cooling technology. You'll thrive in a collaborative, fast-paced environment, working alongside a passionate team that values your ideas and supports your growth every step of the way.

Principal Accountabilities and Responsibilities:

In this role, provides a critical link between Epta customer requirements and internal downstream departments and processes. The Channel Coordinator operates within a workflow where timing and communication are crucial in the communication, processing and handling of information support the on time in full delivery of a projects to a broad range of customers. The Channel Coordinator interacts with the UK & Ireland Channel (“pillar”) team, working closely with the Channel Manager, Project Managers and local and shared administration teams.

• Directly and indirectly communicating with customers, proving updates on orders, tracking shipments and gathering customer feedback.
• Creating quotations and updating internal systems.
• Administration of the stock process by ECommerce site updates, checking availability, assigning payments and assigning products customer site locations.
• Checking and communicating production lead times of equipment both locally and group wide.
• Placing and maintaining orders using internal systems.
• Communicating information and updates to the wider team.
• Processing site information and the creation to delivery workflow.
  
  
  

The Channel Coordinator also supports in the:

• Maintenance of customer portals, pricing agreements and delivery instructions
• The smooth flow of information between departments within the workflow.
• Occasional site visits with Channel or Project Manager
• Gathering of supporting information from active sites such as sign off documents.
• Closing of projects and the capture of project feedback.
  
  
  

Experience and Key Skills:

• Experience in fast moving order fulfilment environments such as distribution and logistics.
• Operating in manufacturing environment advantageous.
• Demonstrated an ability to learn products and services.
• Excellent verbal and written communication skills.
• Strong time management skills and ability to prioritise your own workload.
• IT skills including MS package – Excel, Word, Outlook, Teams.
• Familiarity with Salesforce or similar CRM tools
• Experience working with SAP (ability to interrogate stock & load sales orders) preferred
• Refrigeration knowledge is desirable but not essential (training & development provided)
• Good proven problem-solving skills, including the ability to use your own initiative.
• Ability to work with defined processes but able to identify improvements.
• Additional structured training and progression opportunities exist.
• Positive attitude and a right first-time mindset.
  
  
  

Why work for Epta

At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.

• Join Epta in this permanent role, where you'll experience a great blend of new technologies and a modern workplace culture.
• We take development opportunities seriously! Take part in a variety of training through our Epta Academy and external training partners.
• Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.
• Balance work and personal life perfectly with our flexible working hours.
• Give back more than we receive: Join our volunteering activities and help make the world a better place.
  
  
  

Our story

We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favourite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support.

With over 8,000 employees, Epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.