Customer Service Administrator - #1657544

Please ensure you complete an application directly via the GAP Group Website.



Our team is the best in the industry - is it time for you to join us?



The Role:



Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors



As the first point of contact at our depots, Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.



A typical day for the this position will include:



Processing all hire desk administration including customer and supplier queries

Managing approx. 40-50 incoming and outgoing hires per day

Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities

Load checking vehicles and working effectively with the depot team of drivers and fitters

Resolving customer complaints and supplier issues efficientlySuccessful applicants should demonstrate the following:



Previous experience of working within a high-volume hire desk role is essential

Excellent customer service skills with a focus on increasing sales

Effective communicator with strong organisational skills and attention to detail

Proficient IT skills with working knowledge of MS Office including Outlook and Excel

Strong team player with the ability to work to own initiative

Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.About GAP Group



GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally



Benefits include:



Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

The option to buy up to 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund (Company-funded social events)

Cycle to Work Scheme

Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)



So what next?



If you fit the profile and are up for the challenge, we would love to hear from you!



To apply all you need to do is upload your CV and complete our short application form and we'll take it from there



GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER