Quality Systems Co-ordinator - #1667245

Missions and Authorities:

                To support and maintain the implementation of the quality and hygiene management systems

                Reduce the production of non-quality product through effective implementation of quality systems, standards and 

                procedures

                Accountable for customer relationship management through effective complaints handling and problem resolution

 

General Activities:

                Upholding quality standards and procedures in line with current accreditations

                Regular review of existing procedures to ensure they meet current guidelines

                Testing products to ensure they meet our customers quality criteria

                Working with customers, suppliers and internal stakeholders to ensure alignment on  

                quality standards throughout the supply chain

                Lead customer driven activities & complaint resolution

 

Specific Activities:

                Create and distribute company quality standards as required by the relevant accreditations

                Accomplish quality assurance objectives by monitoring, reviewing and enforcing policies and procedures

                Train and motivate employees to ensure our quality standards are met

                Develop quality assurance plans by managing production risks and implementing monitoring procedures (defect                                prevention through analysis of root causes)

                Validate quality processes by establishing product specifications and/or measuring product performance against them

                Maintain and improve product quality and business compliance by completing relevant product and process audits                            (including but not limited to ISO and BRC requirements)

                Prepare quality documentation and reports by collecting, analysing and summarising information and trends

 

Professional skills and language :

1 (beginner) to 3 (expert)                                                                                                             Level required:

                Very good command of English                                                                                               2

                IT and productivity Softwares (e.g. Microsoft Word, Excel, PowerPoint)                                      3

                Work Instructions, SOPs and quality document creation                                                            3

                Problem solving and complaints resolution                                                                               2

                ISO 9001 & BRC audit conversant                                                                                           2

 

Behaviour Competences:

1 (beginner) to 3 (expert)                                                                                                             Level required:

                Communication                                                                                                                      2

                Teamwork                                                                                                                              3

                Committed to results                                                                                                              3

                Training/coaching                                                                                                                   2

                Research and analytical skills