Customer Services Assistant - #1770045

Habinteg Bradford, England, United Kingdom

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Habinteg Bradford, England, United Kingdom

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Based : Bradford ( This role is based at Head office, BD11 1DR)



Hours : full time 35 hours/week



Contract: 12-month fixed term, potential to become permanent



Salary : £24,648.00



About Us



People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3200 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team



About The Role



You will be responsible for delivering excellent customer service to our tenants based at our Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from our tenants, diagnose repairs, liaising with contractors, keeping tenants up to date, making outbound call to improve the overall service levels and will be committed to Habintegs inclusive housing mission



About You



Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings. You will have some experience and knowledge of housing



You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands



We understand that one person cant always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply using the details below



For a copy of the job description please email our recruitment department and to apply please visit our website



Closing date: This role will remain open until the position has been filled so don't miss submitting your application!



We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest



If you have any questions, please feel free to email the HR department

Seniority level Seniority level Entry level

Employment type Employment type Contract

Job function Job function Customer Service

Industries Administrative and Support Services

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